Hi, I’m Grace! I am a seasoned program manager, consultant, trainer/facilitator, and marketing specialist (producing written & designed communication materials). I have 10+ years of experience delivering to clients across industries–academia, nonprofit, private, public, and technology. My approach is mission-driven and multi-disciplined:
- Service Design: intervention design & evaluation, project scoping, change management, behavior change, customer experience, design thinking, journey mapping, service blueprints, customer insights, user feedback
- Training & Enablement: learning experience design, curriculum & instructional design, adult learning methods, group facilitation
- Writing: blog articles, press releases, newsletters, published research (qualitative studies, systematic reviews)
- Media & Graphics: marketing, communications, graphic design
Grace Lee | Portfolio 