Hi, I’m Grace! I am a seasoned program manager, consultant and facilitator. My approach is mission-driven and multi-disciplined:

  • Service Design: intervention design & evaluation, project scoping, change management, behavior change, customer experience, design thinking, journey mapping, service blueprints
  • Training & Enablement: learning experience design, curriculum & instructional design, adult learning methods, group facilitation
  • Research: customer insights, user feedback, qualitative methods (interviews, focus groups), systematic reviews
  • Media & Graphics: marketing, communications, graphic design

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