
Hi, I’m Grace! I am a seasoned program manager, consultant and facilitator. My approach is mission-driven and multi-disciplined:
- Service Design: intervention design & evaluation, project scoping, change management, behavior change, customer experience, design thinking, journey mapping, service blueprints
- Training & Enablement: learning experience design, curriculum & instructional design, adult learning methods, group facilitation
- Research: customer insights, user feedback, qualitative methods (interviews, focus groups), systematic reviews
- Media & Graphics: marketing, communications, graphic design