Grace Lee | Portfolio

Hi, I’m Grace! I am a seasoned program manager, consultant and facilitator. My approach is mission-driven and multi-disciplined:

Service Design: intervention design & evaluation, project scoping, change management, behavior change, customer experience, design thinking, journey mapping, service blueprints
Training & Enablement: learning experience design, curriculum & instructional design, adult learning methods, group facilitation
Research: customer insights, user feedback, qualitative methods (interviews, focus groups), systematic reviews
Media & Graphics: marketing, communications, graphic design